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Buying a Bike Online

Below you'll find some answers to the most frequently asked questions regarding the process of buying a new bike online from Ridley's Cycle. 

 

For more information about shopping on our site, click here.

  

 

FAQ

  

  

How much does shipping cost?

It depends on the bike you are interested in! You can see a full breakdown of the shipping costs associated with the specific bike brands we ship by clicking the following link here: Policies & Shipping

Where do you ship bikes?

We currently ship select brands across Canada, with some exclusions. We do not shop to the Yukon, the Northwest Territories, and Nunavut. We are also not able to ship to P.O. boxes and some remote addresses. 

What bike brands do you ship?

Direct to you: Felt, Frog, Ibis (excluding e-bikes), Niner, Salsa, Specialized, Deviate (frames), Electra, Transition, and Moustache. 

To an authorized dealer: Trek and Giant 

How long does it take to ship?

It depends on where you are, the availability of your bike, if it's already built, etc. Once we process your order, we will reach out to you with updated timelines regarding the status of your new bike!

  

Does my new bike arrive assembled?

Partially! All new bikes we sell must be fully assembled and tuned by our mechanics to guarantee quality. If you select shipping during checkout, we partially disassemble them to pack them back up in order to fit into a box for shipping.

What if I need help assembling my bike?

We may be able to assist if you have any questions while assembling your new bike, please contact info@ridleys.com with any questions you may have. 

 

What if my bike has a warranty issue?

Please let us know right away! We are always available to assist you with any warranty related issues, and are able to reach out directly to suppliers for support.

Check out this page for more information: Product Support

  


How to: Assemble Your New Bike

 

Check out this video on how to assemble a bike from the box! 

Your bike will likely arrive with a wheel (or both), and the handlebars removed. Sometimes the seat post and pedals are removed as well. We do this to ensure the bike can be properly wrapped and packaged for it's journey to you!

If you have any questions specific to assembling a different type of bike, please reach out to us at: info@ridleys.com