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Recalls

Below is an active list of current recalls that our customers may be affected by. We will not list recalls from brands we do not sell or have never sold.

Specialized Levo Battery Pack Recall June 11, 2021

Dear Ridley’s Customer,

Specialized has issued a voluntary recall for a small number of battery packs sold as original equipment on and as aftermarket equipment for use with 1st Generation Turbo Levo and Kenevo electric mountain bikes manufactured between 2017 and 2021.

You are listed on our records as having bought or serviced a bike that is potentially affected by this recall. If you’re able to remove your battery, you can see if your battery is included by checking if your model number and manufacturer date matches the information below.

Affected P/N
Affected Dates
B9JE2045F
K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9
B9JE2056F
K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9
B9JE2065F
K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9
B9JE2076F
K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9
B9JE2076F
K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9

If your battery is affected or if you would prefer one of our mechanics to inspect your bike, please request a service appointment at the link below at your preferred location.

We will inspect your bike and repair the battery pack at no cost to you. If you are no longer the owner of a first generation Levo/ Kenevo please forward this email to the new owner where possible.

Request Service Appointment

Trek Satellite City Pedal Recall - May 24, 2021

The purpose of this letter is to notify you that Trek is recalling all Satellite City pedals. If you have a bicycle equipped with Bontrager Satellite City pedals, or that you purchased a set of Bontrager Satellite City pedals as an aftermarket product (see Figures 1 and 2) your pedals have been recalled.

Figure 1. Bontrager Satellite City Pedals

Figure 2. Bontrager Satellite City Pedal detail

Satellite City pedals may unthread themselves from the bike, If this happens while riding the bicycle, you could lose control of the bicycle and fall. 

Your safety is very important to us, and to Trek. Trek will replace the Satellite City pedals on your bicycle free of charge.  This letter contains important information about what to do next if you think you may have purchased a bicycle equipped with these pedals or a pair of these pedals as an aftermarket product.

AFFECTED MODELS
Any Trek bicycle equipped with Bontrager Satellite City pedals and all Bontrager Satellite City pedals sold as an aftermarket product (SKU 559709) are affected. As indicated in Figure 2, the affected pedals have “ZTR02” molded onto the axle side of each pedal body. Trek kids’ platform pedals are not affected. If you are unsure whether your bicycle is equipped with these pedals, please reply to this email, call Trek Customer Care (1-800-373-4594), or go to

https://trek.scene7.com/is/content/TrekBicycleProducts/TK21_RECALL_Bontrager_Satellite_Pedal_Consumer_Notice_en_CA.pdf

DO NOT USE THE PEDALS
If the pedal separates from the crank arm, the rider could be involved in a serious accident. Do not ride a bicycle equipped with the affected pedals until it has been brought to a Trek retailer for pedal replacement.

WHAT TREK WILL DO FOR OWNERS OF THE RECALLED PEDALS
If you own a Trek bicycle equipped with Bontrager Satellite City pedals or purchased Bontrager Satellite City pedals as an aftermarket product, Trek will provide you—through a Trek retailer—free replacement pedals and free installation of those pedals on your bicycle.

Please fill out the form via the link below to request an appointment at one of our shops to replace the pedals, we will notify you when the replacement pedals arrive, and invite you in to have one of our mechanics install the replacements. Please wait for our notification before coming to have your pedals replaced

If you are no longer in Calgary, you can reach out to your local Trek dealer and they will be able to help you out.

In addition, when you bring your recalled pedals to a Trek retailer for replacement, Trek will give you an in-store credit of $26 to use toward any Trek or Bontrager merchandise. The credit is good through December 31, 2021 and has no cash value.

If you have any further questions, please feel free to reach out to Trek Customer Care
(1-800-373-4594) or Ridley’s Warranty (warranty@ridleys.com)
 
THANK YOU FOR BUYING A TREK BICYCLE AND/OR BONTRAGER PEDALS
We apologize for any inconvenience this problem may have caused you. We value you as a customer,  and we hope that after your pedals are replaced, you will continue to safely enjoy cycling.

Schedule Your Pedal Replacement